1. Introduction

Welcome to cend·ia·go. We operate a peer-to-peer marketplace connecting senders who need parcels delivered with travelers who have spare luggage capacity. This Privacy Policy explains how we collect, use, store, and protect your personal information.
By using cend·ia·go, you agree to this Privacy Policy. If you do not agree, please do not use our services.

2. Who We Are

cend·ia·go is operated by [Company Legal Name] (“we,” “us,” “our”). You can contact us at support@cendiago.com or give us a call 1 (888) 449-7755

3. Information We Collect

3.1 Information You Provide

When you sign up, create a trip listing, or send a parcel, you provide:
Account information: name, email, phone number, password
Identity verification: government-issued ID, photo, date of birth
Flight information: booking confirmation, airline, flight number, route, travel dates
Payment information: credit card details (processed and stored by Stripe)
Parcel details: item description, weight, value, recipient information
Photos: handoff photos uploaded by travelers for proof of delivery
Messages: in-app chat between senders and travelers

3.2 Information We Collect Automatically

Device information: IP address, browser type, operating system, mobile device ID
Usage data: pages visited, features used, time spent, clicks
Location data: approximate location based on IP address (we do not track precise GPS location)
Cookies and similar technologies (see Section 9)

4. How We Use Your Information

We use your information to:
Provide and improve our services
Verify your identity and flight bookings
Process payments and hold funds in escrow
Enable communication between senders and travelers
Check customs eligibility for parcels
Resolve disputes and provide customer support
Prevent fraud, abuse, and illegal activity
Send service notifications (match confirmations, delivery updates, payment receipts)
Comply with legal obligations
Improve our AI customs check system

5. When We Share Your Information

We only share your information in these specific circumstances:

5.1 With Other Users

Travelers see your first name, approximate pickup location, and parcel description when you request a match
Your full contact details (phone number, full name) are revealed ONLY after you pay into escrow
Travelers’ contact details are revealed to you ONLY after you pay into escrow

5.2 With Service Providers

Stripe (payment processing and escrow)
Identity verification provider (Persona or similar)
Cloud hosting and database services
Email and notification services
AI and machine learning services for customs checks
These providers can only use your data to provide services to us, not for their own purposes.

5.3 For Legal Reasons

We may share your information if required by law, or to:
Comply with legal process (subpoenas, court orders)
Respond to government requests
Protect our rights, property, or safety
Investigate or prevent illegal activity

5.4 Business Transfers

If cend·ia·go is acquired or merged, your information may be transferred to the new owner.

6. How Long We Keep Your Information

Active accounts: information retained while your account is active
After account deletion: most data deleted within 30 days
Transaction records: kept for 7 years for tax and legal compliance
Dispute records: kept for 3 years after resolution
Identity verification: kept for 5 years for fraud prevention

7. Your Rights

Depending on your location, you have the right to:
Access: request a copy of your personal information
Correction: request we fix incorrect information
Deletion: request we delete your information (subject to legal obligations)
Object: object to certain processing (e.g., marketing)
Data portability: receive your data in a portable format
Withdraw consent: where processing is based on consent
To exercise these rights, contact support@cendiago.com. We will respond within 30 days.

8. Security

We protect your information using:
Encryption in transit (TLS/SSL) and at rest
Access controls (only authorized staff can access sensitive data)
Regular security audits
Payment information is processed by Stripe (PCI-DSS compliant)
However, no system is 100% secure. We cannot guarantee absolute security.

9. Cookies and Tracking

We use cookies and similar technologies to:
Keep you logged in
Remember your preferences
Understand how you use the site
Prevent fraud
You can control cookies through your browser settings. Disabling cookies may affect site functionality.

10. Children’s Privacy

cend·ia·go is not intended for users under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, contact us immediately.

11. International Transfers

Your information may be transferred to and stored in countries outside your own. We ensure adequate protection through:
Standard contractual clauses
Adequacy decisions
Other lawful transfer mechanisms

12. Changes to This Policy

We may update this Privacy Policy. We will notify you of significant changes by email or in-app notification. Continued use after changes means you accept the updated policy.

13. Contact Us

Questions about this Privacy Policy? Contact us at support@cendiago.com or give us a call 1 (888) 449-7755