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Cendiago connects people who need to send items internationally with travelers who have spare luggage space on their flight. Senders browse available trips, request a delivery, and pay securely through the platform. The traveler carries the item and hands it over at the destination. Payment is only released to the traveler after the sender confirms delivery, so both sides are protected.

To send items, you complete a quick one-time identity check (phone, government ID, and selfie) before your first request reaches a traveler, so travelers only ever carry for verified senders. To list trips and earn as a traveler, simply create an account and list your first trip. No verification is required to get started; travelers can optionally verify and upload their ticket to earn badges that build trust with senders.

Cendiago supports international routes across North America, Europe, Asia, Africa, and beyond. As long as there's a traveler listing a trip on your route, you can book a delivery. Coverage depends on where our community of travelers is flying, and new routes are added as the community grows. Cendiago is not available for routes involving Cuba, Iran, North Korea, Syria, Russia, Belarus, or Myanmar, and cannot be used by residents of those jurisdictions.

Visit cendiago.com, click Sign Up, and register with your email address. You'll verify your email before you can book or list. To send an item, you'll also complete a one-time identity check (phone, ID, and selfie) before your first request goes to a traveler. If you plan to earn as a traveler, you can list your first trip right away, identity verification is optional and earns you a verified badge that builds trust with senders.

Cendiago is a fully responsive web app that works on any phone or tablet browser, no download required. A dedicated mobile app is on our roadmap.

Use the 'Forgot password' link on the sign-in page to reset your password via email. If you registered with a social login (Google), make sure you're using the same method. If you're still locked out, reach out to our support team from the contact section below.

Use the search bar on the homepage. Enter your origin city or airport, destination, and the date you need the item to arrive. You'll see a list of travelers with available space on that route. Filter by date, weight capacity, and price per kg to find the right match.

The traveler reviews your request and has 48 hours to accept or decline. Once they accept, you'll be prompted to complete payment. Your payment is held until delivery is confirmed. All coordination with the traveler happens through Cendiago's in-app messaging. No contact details are exchanged.

Each traveler sets a drop-off location, a specific meeting point in the departure city, when they list their trip. You'll see this on their listing before you book, so you know exactly where to bring your package. The traveler's flight number and departure time are not shown; only the meeting point, drop-off date, and handover window are shared with senders.

You can send any item that is legal to transport in the origin and destination countries and permitted by the airline. Prohibited items include illegal drugs, weapons, hazardous materials, counterfeit goods, live animals, and bulk currency. Restricted items, including high-value jewellery, consumer electronics above a certain value, perishables, and customs-restricted goods, must be fully disclosed in your item description. See our Terms of Service for the full list. Both you and the traveler are responsible for ensuring items comply with customs rules.

Some items are absolutely prohibited on Cendiago regardless of route or airline: illegal drugs, weapons, hazardous materials (flammable liquids, compressed gases, corrosives), counterfeit goods, live animals, and goods under trade sanctions. Other items are restricted, meaning they require full disclosure and may only be carried where local laws permit: cash and negotiable instruments, high-value jewellery (over a declared value threshold), consumer electronics above a value threshold per item, perishables, and customs-restricted goods. Declaring accurate contents is mandatory. A traveler who discovers the item differs from what was declared has the right, and is encouraged, to refuse pickup. See Section 6 of our Terms of Service for the complete list.

Declare the honest replacement value of your item in USD. This value sets your buyer protection fee and is the starting point if you raise a dispute, but it is not a guaranteed payout. Any compensation comes from the Buyer Protection Fund, which is discretionary, is not insurance, and is capped by the traveler's verification tier (up to $300, $1,500, or $3,000 per transaction). Under declaring value to reduce fees can reduce or void a claim. For high value items we recommend independent coverage through your own home, renters, or shipping insurance in addition to the Fund.

Once the traveler marks your item as delivered, you'll receive an email and an in-app notification. Open the booking and tap 'Confirm delivery'. You have 48 hours to confirm. If you don't act within 48 hours, the booking is automatically confirmed and payment is released to the traveler. If there's a problem with the delivery, contact our support team before the 48-hour window closes.

Yes. You can cancel a pending request (before the traveler accepts) at no charge. For paid bookings: cancellation more than 72 hours before departure gives you a full refund; cancellation within 72 hours of departure gives you a 50% refund. If the traveler cancels, you always receive a full refund.

Every traveler profile shows ID verified and flight verified badges, or the absence of them, so you always know exactly what's been confirmed. Look for the green ID verified badge (government ID + selfie checked) and the blue flight verified badge (ticket cross-checked against live aviation data). You can also view their rating and review history before booking.

Misrepresenting the contents of a delivery is a serious violation. If you conceal or misdescribe what you are sending, your account is permanently removed, any funds in your account are frozen, and your verified identity is disclosed in full to law enforcement. Every request is tied to your verified ID, your item description, your uploaded photos, and your messages, and that record does not go away. Pack and describe honestly, or do not send.

Senders complete this once before sending their first item; travelers can complete it to earn a verified badge. You'll verify your phone number via SMS, upload a photo of a government-issued ID (passport, national ID, or driver's licence), and take a live selfie. The process takes under 5 minutes and only needs to be done once. Your full name and ID are never shown to the other party, only your first name and verified badges are visible on your profile.

Upload a photo or PDF of your ticket or e-ticket when listing a trip. Our system reads your passenger name and every flight leg on the ticket. If your itinerary has stops, it identifies all possible route segments, for example, a YYZ→DXB→KHI ticket produces YYZ→DXB, DXB→KHI, and YYZ→KHI, and you select the leg you're listing. Each leg can be listed as a separate trip. The selected leg is then cross-checked against live aviation data to confirm the booking is real. If you add a ticket to an existing trip, the system automatically validates that the ticket covers the trip's route and rejects it if there's no match. The whole process is automatic and usually completes within seconds. Your ticket image, flight number, and departure time are never disclosed to senders, they only see a 'Flight Verified' badge on your listing.

Yes. When you list a trip you set your own rate per kg in USD. You're also in full control of which item categories you'll accept, if a request doesn't feel right, you can decline it with no impact on your account. The rate you set is exactly what you receive; Cendiago charges no fees to travelers.

Customs holds the person carrying the item responsible. No platform can change that, and we will not pretend otherwise. This is why you pack every item yourself. Nothing reaches you sealed, so you are the final inspection. Refuse anything you cannot verify: factory-sealed items, wrapped or lined items you cannot open, anything heavier than it looks, or any sender who is evasive about the contents. Declining costs you nothing. There is no penalty and no impact on your rating. If an item is ever seized, we cooperate fully with law enforcement and provide the complete record: the sender's verified identity, their item description, the uploaded photos, and all messages and payments. We cannot provide legal representation or indemnify you against a criminal charge.

Yes. If an item is not what was described, or anything feels off at handover, do not carry it. Before you accept a request, declining is instant and carries no penalty and no impact on your rating. And even after you have accepted and the sender has paid, you can refuse the item at handoff right from your dashboard: open the booking and tap "Can't carry this?". The booking is cancelled, the sender is automatically refunded in full, and there is no penalty to you. Never carry something you are not comfortable with.

After the sender confirms delivery (or 48 hours pass without a dispute), your earnings are released and sent directly to your bank account, typically within 1–3 business days. We support bank accounts in 80+ countries. If your country isn't supported for direct deposit, earnings are credited to your Cendiago wallet, which you can withdraw to your bank at any time once the balance reaches $5 USD or more.

You can cancel a trip from your traveler dashboard at any time before bookings are accepted. If a booking is already accepted or paid, please contact our support team before cancelling, senders with paid bookings will receive a full refund and you may be responsible for any inconvenience caused. Repeated cancellations on accepted bookings may affect your account standing.

Senders see your first name, verified status badges, departure and destination airports, available space, your rate per kg, accepted item categories, and the drop-off location you set. Your flight number, departure time, ticket image, full name, and contact details are never shown to senders.

If a sender raises a dispute after delivery, claiming the item was lost, damaged, or not received, Cendiago will contact you for your account of events and request any evidence you have, particularly pickup and drop-off photos. This is why documenting each handover matters. If the dispute is upheld and you are found to have been at fault (for example, you can't show that the item was handed over in good condition, or you failed to deliver it), Cendiago may: (a) withhold or claw back your payout pending resolution, (b) issue compensation to the sender from the Buyer Protection Fund and seek reimbursement from you for your share of fault, or (c) note a 'substantiated complaint' on your account. Travelers who accumulate three substantiated complaints within a rolling period have their traveler privileges suspended. A fourth may lead to permanent account closure. You'll be notified by email at each stage. If a sender filed a dispute in bad faith or without basis, Cendiago will note that on the sender's account instead.

If the sender is a no-show at the agreed drop-off time and location, contact our support team immediately with your booking reference using the form at the bottom of this page. We'll investigate and, where appropriate, cancel the booking without affecting your account standing or availability.

If your flight is significantly delayed or cancelled, notify the sender as soon as possible via the booking chat and contact our support team. We'll work with both parties to reschedule or cancel the booking without penalty, provided the delay is outside your control.

Just be open. Tell the officer you're delivering items for a sender through a peer-to-peer platform called Cendiago, describe the item accurately, and state its value. You can show the officer the booking details from the app. Because you inspected and packed the item into your own bag yourself, this is easy and honest. Border officers process peer-to-peer deliveries routinely, the one rule is to never hide or misdescribe anything. Cendiago will cooperate with any official request and can provide booking documentation.

You're accountable for what's in your bag, which is exactly why, on Cendiago, you inspect every item and pack it into your own luggage yourself before you travel. When you've checked an item and packed it, you know what it is and can be fully transparent at the border. If a sender ever misrepresents something or won't let you inspect it, simply don't accept it. If you were misled after the fact, contact support right away and we will review the case.

Co-operate fully with the officer. Stay calm, provide honest answers, and do not attempt to withhold information about the item or the Cendiago platform. Contact Cendiago support as soon as you are able, include your booking reference and a description of what happened. We will provide documentation to confirm the booking details and assist with any investigation. If you face a formal legal proceeding, we recommend seeking independent legal advice.

There are two optional badges travelers can earn: 'ID Verified' means their government ID and selfie have been checked and matched; 'Flight Verified' means their e-ticket has been validated against live aviation data for the specific trip listed. Both are trust signals, travelers without badges can still list trips and accept bookings, but verified travelers typically earn more sender trust.

No. Senders only see a traveler's first name and verification badges. Travelers only see a sender's first name. Full names, email addresses, phone numbers, ID documents, and flight details are never exposed to the other party. All coordination happens exclusively through Cendiago's in-app messaging, contact details are never shared between parties at any stage.

Never carry anything you haven't seen and aren't fully comfortable with. As a traveler, you have the right to decline any request at any time, no explanation needed. If someone pressures you to carry an item or offers unusually high payment, decline and report the booking to our support team immediately. Your safety comes first.

When a sender pays, the funds are held and not released to the traveler until the sender confirms delivery. This means travelers are incentivised to deliver, and senders have recourse if something goes wrong.

If at any point you feel uncomfortable or suspect fraudulent activity, stop the interaction and contact our support team immediately using the form below. Do not hand over items or continue a transaction if something feels wrong. We take all safety reports seriously and investigate every case.

When a sender submits a delivery request, we run an automated customs and safety check using AI to flag potentially prohibited or high-risk items before the traveler ever sees the request. This is an extra layer of screening, it doesn't replace traveler judgement, but it helps catch obvious issues early.

The AI Trust Analysis is an on-demand feature available to senders on every search result. Tap the AI button on any traveler card to get an instant AI-generated breakdown of that traveler's listing, what's working in their favour (such as ID verification, a confirmed ticket, and positive reviews), what to watch out for, and suggested steps before booking. The analysis is generated fresh each time from the traveler's publicly listed profile data. It is a decision-support tool to help you choose, not a guarantee of outcome.

The sender is responsible for ensuring the item complies with customs regulations in both the origin and destination countries, and for any duties or taxes that may be assessed at the border. Cendiago does not handle customs on your behalf. We recommend checking the destination country's duty-free allowances before booking.

Prohibited items include: illegal drugs and controlled substances, weapons and ammunition, hazardous or flammable materials, counterfeit goods, live animals, perishable food without proper packaging, bulk cash or negotiable instruments, and any item banned from import/export by the countries involved. This list is not exhaustive, always verify against the destination country's customs rules and your airline's cargo policies.

Yes. When a sender submits a delivery request, we run an automated AI-powered customs check to flag items that may be prohibited or require special documentation. Requests that raise concerns are held for review before the traveler sees them. However, this is not a substitute for the sender doing their own due diligence.

If an item is seized at the border because the sender gave incorrect information, tried to send restricted goods, or failed to comply with customs regulations, the sender is at fault between the two of you: their misdeclaration voids their protection and they bear responsibility for the loss. Important: this does not change who customs holds accountable. As the person physically carrying the item, you are the one customs and the law hold responsible, and no platform can change that. That is exactly why you inspect and pack every item yourself and can decline anything you cannot verify. If you were misled about an item's nature, contact support immediately. We cooperate fully with the authorities and provide the complete record: the sender's verified identity, their item description, the uploaded photos, and all messages.

Yes, in most countries you're expected to declare goods you're delivering for someone else. It's simple: you packed every item yourself, so you can describe exactly what's in your bag. Always be honest with customs officials and never conceal or misdescribe an item (that's illegal and against our Terms). When in doubt, declare.

A few simple things: (1) let customs know you're delivering items for someone else; (2) describe the item and its value accurately; (3) allow inspection if asked; and (4) pay any applicable duties. Because you inspect and pack every item yourself, you can do all of this easily and honestly, you know exactly what's in your bag. National rules in Canada (CBSA), the US (CBP), the UK (Border Force), and Australia (ABF) treat the person carrying the goods as accountable for them, so being open and prepared is always the right move.

Common questions include: Did you pack these bags yourself? Are you carrying anything for someone else? What are the items and their value? Here's the good news, you can answer all of them honestly and confidently: yes, you packed your own bag, and you're delivering an item for a verified sender through Cendiago, which you can describe and value accurately because you inspected and packed it yourself. Border officers process peer-to-peer deliveries routinely, and transparency always produces the best outcome.

Do not proceed. If you inspect a package at the handover and find contents that differ materially from what the sender declared, refuse it from your dashboard by tapping "Can't carry this?" on the booking. The booking is cancelled, the sender is automatically refunded in full, and no penalty is applied to you. If you believe the sender acted in bad faith, also report it to Cendiago support so we can take action against their account. Carrying goods you know to be misdeclared, even under pressure from the sender, is a serious offence.

Senders pay the agreed delivery amount (weight in kg times the traveler's rate per kg) plus two fees: a platform fee of 12% of the delivery amount, and a buyer protection fee equal to 8% of the delivery amount or 2% of the declared item value, whichever is greater. Both fees are shown in full on the booking summary before you confirm. Travelers pay no fees. The rate you set is exactly what you receive.

The Buyer Protection Fund is a self-funded reserve pool that Cendiago maintains using the buyer protection fee collected on each booking. It exists to provide discretionary compensation to senders in verified cases of loss, theft, or damage, not as a guarantee or an insurance product. Important: the Fund is not insurance. Coverage is discretionary and determined case-by-case based on the evidence provided, the declared value of your item, the traveler's verification tier, and whether all conditions were met (including filing a dispute within 48 hours of delivery and providing pickup/drop-off photos). The Fund does not cover: prohibited or restricted items, items whose value was misdeclared, losses from customs seizure caused by your non-compliance, or claims filed after the 48-hour window. If you're sending a high-value item, you should consider independent coverage through your own home or renters policy in addition to the Fund.

When you pay for a booking, your funds are held and not released to the traveler right away. The money stays held until one of two things happens: (1) you confirm delivery through the Platform, which releases the payout to the traveler, or (2) 48 hours pass after the traveler marks the item as delivered and you take no action, at which point the booking auto-confirms and payment is released automatically. If you raise a dispute within the 48-hour window, the funds remain held until the case is resolved. This means your money is protected for the full delivery window.

There is no minimum per booking. Traveler earnings are credited to your Cendiago wallet, and you can withdraw to your bank once your wallet balance reaches $5 USD.

Funds are held from the time of booking and are not released to the traveler until the sender confirms delivery, or until the 48 hour window closes with no dispute raised. This protects both parties: senders have recourse if something goes wrong, and travelers know the payment is secured and waiting. Cendiago is not an insurer.

All transactions on the platform are in US dollars (USD). If your bank account is in a different currency, your payment provider will handle conversion at the applicable exchange rate at the time of the transfer.

Refunds typically take 5 to 10 business days to appear on your card or bank statement, depending on your card issuer or bank.

Cendiago never stores your card number or bank details. Payment processing is handled by PCI DSS Level 1 certified payment partners, the highest level of payment security. All data in transit is encrypted using TLS.

Payout is triggered when the sender taps 'Confirm delivery', or automatically 48 hours after the traveler marks delivery if the sender takes no action. Funds are sent directly to the traveler's bank account, typically within 1–3 business days. For countries not yet supported for direct deposit, earnings are credited to the Cendiago wallet and can be withdrawn to a bank account at any time once the balance reaches $5 USD or more.

If your item doesn't arrive, arrives damaged, or you believe it was stolen while in the traveler's custody, you need to act within 48 hours of the traveler marking it as delivered, that's the dispute window. 1. Open the booking and tap 'Raise a dispute' before the 48-hour window closes. Do not confirm delivery. 2. Submit your booking reference, a description of what happened, and any photos (of the item before handover, the damaged item at delivery, or evidence of non-delivery). 3. Our support team will review the case, contact both parties, and typically respond within 1–2 business days while holding payment. If your claim is upheld and your item is eligible under the Buyer Protection Fund (see below), Cendiago will determine the appropriate compensation up to the limit for the traveler's verification tier. Claims filed after the 48-hour window cannot be accepted and any funds already released will not be recalled except in cases of verified fraud.

You must file within 48 hours of the traveler marking the item as delivered. Here's how: open the booking from your dashboard, tap 'Raise a dispute', describe the problem, and attach evidence (photos, messages, proof of value). Once a dispute is raised, the payment is frozen and our support team is notified. You'll receive an email confirmation and a response within 1–2 business days. If you're unable to access the booking, email support@cendiago.com immediately with your booking reference, time is critical.

Contact our support team within 48 hours of the traveler marking the item as delivered, use the contact form at the bottom of this page or email us directly. Include your booking reference, a clear description of the issue, and any photos or evidence. Act quickly: once the 48-hour window closes, the booking is automatically confirmed and payment is released.

Our support team will review the case, contact both parties, and typically respond within 1–2 business days. We may ask for additional information from either side. During the review, payment is held and not released until we reach a resolution. Both parties are notified of the outcome by email.

Useful evidence includes: photos of the item before handover, photos of the item's condition at delivery, screenshots of any messages exchanged with the other party, and receipts or proof of value. The more documentation you have, the faster and more accurately we can resolve the case.

Contact our support team within 48 hours and include clear photos of the damage alongside photos showing the item's original condition before handover. Our team will assess whether the damage occurred during transport and determine the appropriate resolution. For high-value items, we recommend purchasing independent shipping insurance before handing over.

Contact our support team immediately, do not wait. You have 48 hours from the time the traveler taps 'Delivered' before the booking auto-confirms. If the issue is upheld, you'll receive a full refund.

Reply to the resolution email within 7 days with any new evidence or context you'd like us to consider. A senior member of our support team will review the case independently and respond within 3 business days.